Professional Experience

A timeline of my career journey and accomplishments

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ICT Support

Siginon Global Group Logistics

NOVEMBER 2024-JANUARY2025

Providing comprehensive IT support and managing cloud infrastructure for a global logistics company.

Cloud Services Microsoft 365 Google Workspace IT Troubleshooting Documentation
  • Managing cloud services (Microsoft 365, Google Workspace)
  • IT troubleshooting, documentation, training, admin support
  • Implementing security protocols and data protection measures

Key Achievements

Reduced system downtime by 30% through proactive maintenance
Implemented automated backup system securing critical business data
Trained 50+ staff on new collaboration tools increasing productivity

System Administrator

KENCONT CFS

JANUARY 2025-MARCH2025

Managed IT infrastructure and provided technical support for container freight station operations.

Network Setup Helpdesk Support Hardware/Software System Maintenance
  • Network setup, helpdesk support & resolving hardware/software issues
  • Maintained server infrastructure and implemented security updates
  • Developed IT documentation and standard operating procedures

Key Achievements

Designed and implemented a new network infrastructure improving connectivity
Reduced helpdesk response time by 40% through improved ticketing system

Legal ICT Intern

SGL Legal

APRIL 2025 - PRESENT

Supported legal technology initiatives and cybersecurity compliance at a law firm.

E-Discovery Cybersecurity Legal Research Compliance
  • Assisting with e-discovery, cybersecurity law research, compliance
  • Supported implementation of document management system
  • Researched data privacy regulations and compliance requirements

Key Achievements

Developed a cybersecurity awareness program for legal staff
Assisted in e-discovery process for a major litigation case